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INTERVAL INTERNATIONAL
IntervalWorld.com
his or her Host Accommodations, the Member may request
substitute exchange accommodations at any time from the date of
cancellation up to 24 hours prior to the first date of occupancy of such
substitute exchange accommodations.
(ii)
Where the Member notifies II of his or her desire to cancel
the Confirmation 59 days to 14 days prior to the first date of occupancy
of his or her Host Accommodations, the Member may request
substitute exchange accommodations 59 days to 24 hours prior to the
first date of occupancy of such substitute exchange accommodations.
(iii)
When a Member notifies II of his or her desire to cancel the
Confirmation from 13 to seven days prior to the first date of occupancy
of his or her Host Accommodations, the Member may request
substitute exchange accommodations from limited travel destinations
30 days to 24 hours prior to the first date of occupancy of such
substitute exchange accommodations.
(iv)
II will retain the exchange fee paid initially to secure the
canceled Confirmation.
9. II Exchange Cancellation Policy — Club Interval Points–Based
Exchange Confirmations
(a)
The only circumstances under which a Club Interval Gold
Member who exchanges with II based on the relinquishment of Club
Interval Points may lose the use of his or her points without being
provided Host Accommodations are if such Club Interval Gold Member:
(i) fails to submit a valid exchange request prior to the expiration of such
Club Interval Points; (ii) requests accommodations that are not available
and fails to accept any alternate locations and/or time periods offered
prior to the expiration of the Club Interval Points; (iii) cancels or loses the
use of a Confirmation, at any time, due to the threatened or actual
damage or destruction of the Host Accommodations; or (iv) where the
use of the Eligible Vacation Interest on which such Club Interval Points
were issued is lost or impaired due to circumstances beyond II’s control.
(b)
Under II’s Exchange Cancellation Policy for Club Interval
Points–Based Exchange Confirmations, a Club Interval Gold Member is
entitled to cancel a Confirmation by notifying II of his or her desire to
cancel such Confirmation within the first 24 hours after the exchange
request has been confirmed.
In such instance, the Club Interval Points
utilized for the Confirmation are restored to the Member’s II account and
any exchange fee paid that is associated with the canceled Confirmation
is refunded.
(c)
When a Club Interval Gold Member notifies II of his or her
desire to cancel a Confirmation one day or more prior to the first date
of occupancy of the Host Accommodations being canceled, the
Member will receive a percentage of Club Interval Points utilized for
the Confirmation refunded, as follows:
(i)
When a Club Interval Gold Member notifies II of his or her
desire to cancel the Confirmation 120 days or more prior to the first
date of occupancy of his or her Host Accommodations, the Club
Interval Gold Member will receive a refund of 100 percent of the Club
Interval Points utilized.
(ii)
When a Club Interval Gold Member notifies II of his or her
desire to cancel the Confirmation from 119 days to 60 days prior to
the first date of occupancy of his or her Host Accommodations, the
Club Interval Gold Member will receive a refund of 75 percent of the
points utilized.
(iii)
When the Club Interval Gold Member notifies II of his or
her desire to cancel the Confirmation from 59 days to 30 days prior to
the first date of occupancy of his or her Host Accommodations, the
Club Interval Gold Member will receive a refund of 50 percent of the
points utilized.
(iv)
When the Club Interval Gold Member notifies II of his or
her desire to cancel the Confirmation from 29 days to one day prior to
the first date of occupancy of his or her Host Accommodations, the
Club Interval Gold Member will receive a refund of 25 percent of the
points utilized.
(v)
II will retain the exchange fee paid initially to secure the
canceled Confirmation.
10. (a)
Notwithstanding the foregoing Paragraphs 8 and 9, no Member
may request substitute exchange accommodations or any refund of
Club Interval Points or Preferred Points where such Member has
canceled or has lost the use of a Confirmation, as a result of the Host
Accommodations being damaged or destroyed or where such damage
or destruction is imminent.
Accordingly, where a Member is issued a
Confirmation or retrade to a Host Resort located in an area prone to
damage or destruction due to adverse weather conditions, earthquakes,
or other natural disasters, travel insurance is available through a third-party
provider. Information about travel insurance is available at IntervalWorld.com.
II reserves the right to deny a Member substitute exchange accommodations
under II’s Exchange Cancellation Policies where such Member has
received compensation for his or her canceled exchange accommodations
pursuant to travel insurance or otherwise.
(b)
In all instances that a Member requests substitute exchange
accommodations pursuant to II’s Exchange Cancellation Policies, the
Member will be entitled to request substitute Host Accommodations
comparable in quality to the Home Resort accommodations.
(c)
The date the Member cancels will be deemed the new date of
relinquishment in determining a priority with respect to Paragraph 14(e).
(d)
No request for substitute exchange accommodations will
qualify for an internal exchange priority as it relates to Paragraph 15
hereunder.
(e)
Where a request for substitute exchange accommodations is
allowed under either of II’s Exchange Cancellation Policies, the
Member will be required to pay an additional exchange fee at the
time he or she requests substitute exchange accommodations.
(f)
II’s Exchange Cancellation Policies do not apply to ShortStay
Exchange Confirmations, E-Plus retrades, Getaway Confirmations, or
Interval Options Confirmations. A cancellation of a ShortStay
Exchange Confirmation or Interval Options Confirmation results in the
loss of the Home Resort unit week or points relinquished.
11. Irrespective of the calendar followed by the Home Resort, Members
may be confirmed into a resort with weekly time periods beginning on any
day of the week.
12. Any week not confirmed by II to a Member will be used by II for
general commercial purposes.
13. The Exchange Program is based upon the “Comparable Exchange”
concept. Comparable Exchange attempts to parallel, to the greatest extent
possible, the supply of and demand for the vacation period relinquished to
the Exchange Program with the supply of and demand for the vacation
period being requested in exchange. Comparable Exchange also attempts
to ensure that Members are confirmed, whenever possible, to resorts that
are comparable in quality to the Home Resort.
14.
II, therefore, in order to achieve its goal of providing the Member
with an exchange experience comparable to that which the Home
Resort provides, assigns a priority to each request based on the
following factors:
(a)
The supply of and demand for, within the Exchange Program,
the vacation period deposited (Deposit First) or being offered in
exchange (Request First), and the Home Resort.
(b)
The supply of and demand for, within the Exchange Program,
the vacation period and Member Resort being requested in exchange.
(c)
The quality, facilities, and overall experience offered by the
Home Resort as compared to the quality, facilities, and overall
experience of the Member Resort being requested in exchange. This
is based on evaluation forms received from exchange guests to the
Home Resort, resort inspections and evaluations, and other
information received by II regarding the Home Resort.
(d)
When the exchange request is received by II. The earlier of
two identical requests for the same vacation period with identical
relinquishment will receive priority.
(e)
The amount of time in advance of the first date of occupancy
that the Home Resort vacation period is relinquished to II.
(f)
The unit type and private sleeping capacity being relinquished
as compared to the unit type and private sleeping capacity being
requested.
The priority established for exchange requests is based on the
number of persons that the deposited or to-be-relinquished Home Resort
unit will accommodate privately. The number of persons accommodated
privately is generally determined on the basis of two people per private
sleeping area having access to a bathroom. Such bathroom access must
not interfere with the privacy of the people who occupy the unit’s other
private sleeping areas.
All of the above factors, with the exceptions of when the Home Resort
accommodations are relinquished, when a request is received, and the unit
type and private sleeping capacity, are constantly changing and are updated
by II on an ongoing basis.
Not all of the factors described above are applicable to points-based
exchanges (or, alternatively, have already been taken into account in the
development of the Club Interval Weekly Points Values and Preferred
Points Weekly Values charts).
15.
In addition to the above, priority in the exchange confirmation
process may be provided to:
(a)
Members requesting an exchange to selected Member
Resorts that are owned, or in certain instances branded, marketed,
and/or managed in common with the Home Resort, and
(b)
Members who own a Vacation Interest at a Member Resort
located in the geographic regions of Australia, New Zealand, and/or
South Africa, and are requesting an exchange to other Member
Resorts that are located in the same geographic region as the
Member’s Home Resort.
16.
The Host Accommodations may be used only for personal and