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User-friendly. Easy. Fast. Seamless.
When it comes to providing sup-
port technology, these descriptions are much more relevant than a lot of
tech-babble. Because today’s customers don’t merely prize efficiency and
immediacy — they expect it.
“A true service-oriented business emphasizes results above flash,” says
Marie Lee. “And our goal is to make things better for our customers and
clients.” Standing behind that commitment is a staff of professionals with a
range of top-level skills and long-term tenure with Interval — a staff that
works tirelessly to deliver.
Attention to technology has been an integral component of Interval
International’s service creed since the industry’s earliest days. In 1980, the
company introduced an IBM computer system to facilitate exchange activity
and operations. At the time, that move was welcomed as revolutionary and
forward-looking.
Today, Interval’s iServices, a multimillion-dollar platform using a Service
Oriented Architecture framework, allows Interval to meet customer needs
faster and more efficiently and to power programs for resorts in a more user-
friendly manner and with greater functionality than ever.
It means that Interval can give its resort partners secure access to valu-
able data about their owners, and enables them to enroll and renew
members; deposit, verify, and release owner units; and much more. The shar-
ing of member information and operations functions means Interval and its
affiliated resorts can act on members’ needs immediately.
“The system positions us for the future,” says David Valdes. “It allows
us to quickly create new processes and applications for an ever-changing
environment.”
User-friendly. Easy. Fast. Seamless. Simple terms that belie the complex-
ity of a sophisticated system that keeps operations running smoothly for
Interval International’s members and resort clients.
“When I came to the Interval
office in 1978, an employee
was sitting at a desk with two
shoeboxes and index cards. To
make an exchange, he took a
card out of one box and put it
into the other box. I would say
Interval’s technology has come
a long way since then!”
— Richard Sutton (first affiliated
with Interval in 1978), chairman
and CEO, Royal Resorts Caribbean
Internet Presence
Interval International was the first major exchange company to establish an Internet
presence, in 1996.
Celebrating Silver
Upon reaching the 25-year milestone in 2001, Interval introduced online exchange.
Today, IntervalWorld.com is also the place to go for Getaways, travel services,
enrollment, cruises, and other activities.
Smooth Sailing
In 2008, the popular cruise exchange launched online, making it easier than ever for
upgraded members to trade their week or points for a cruise.
Social Mobility
Interval’s mobile website and app expanded access for Interval members, who
indicate an increasing preference for mobile connectivity. In 2014, Interval won the
ARDA ACE Innovator award for its Exchange Tracker.
1976–2016
“Interval is at the forefront of
technological innovation within our
industry, especially in recent times
utilizing the mobile platform.”
— Craig Wood, CEO, Accor Vacation Club,
an Interval affiliate since 2000
“It’s good to see that Interval stays on
top of the technology and quickly
invests in any new methods that create
a better experience for the members.”
— Owen Perry, president, The Villa Group,
an Interval affiliate since 1985