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Her Interval Story:
Jeanette Marbert joined Interval International as corporate counsel between
what’s been described as the entrepreneurial and sales-driven stages of the company’s evolution. She
remembers it as a time when Interval and the industry were absorbed in building a legislative framework
in the U.S. “I learned a lot from Craig Nash about the importance of a regulatory foundation,” she
recalls. “That was a big piece of the first years of my career.”
But that certainly wasn’t the only piece. In fact, by the late ’90s, as the exchange network expanded
and membership continued to grow, Marbert’s responsibilities shifted to the business side of the com-
pany. As chief operating officer of Interval International, she became a key force in building on an infra-
structure that delivered the highest-quality vacation to the consumer.
Marbert has always taken an active part in business negotiations. “Jeanette is known to be a skilled
strategist,” observes Nash. “But she also brings integrity and respect to negotiations.” Marbert points
out that Interval strives to “fulfill what we’re putting on the table,” and part of the corporate culture is to
“under-promise and over-deliver; to live up to our contractual
promises and go above and beyond that.”
Client experience proves that out: “We’re very sensitive with
whom we do business, especially when they interface with our
owners,” says Sergio Rivera, CEO of Starwood Vacation
Ownership. “We represent a high-quality product and we want
our partners to have an equal concern for customer service.
Interval does an exceptional job of that.”
In 2008 when the company went public, Marbert became
chief operating officer of Interval Leisure Group. She continues
to lead with the same focus on over-delivering and commitment
to quality and customer service.
RETURN ON
INTEGRITY
JEANETTE E. MARBERT
, CHIEF OPERATING OFFICER AND
DIRECTOR, INTERVAL LEISURE GROUP
member of the Interval team since 1984
In Her Words:
“For any business — more so today than ever — you need to be listening to
what your customers want, even if it doesn’t always fit with what you have planned. You need to
be flexible and to respond to your customers’ needs. That is what Interval has tried to be from the
beginning: an organization that provides customized solutions for customers, and thinks beyond a
one-size-fits-all environment. The company continues to succeed in that endeavor.”
1976–2016
THE VISIONARIES
“One of Interval’s most important
strengths is the length of service and
dedication of the management team.
These people by and large have been
continually serving the industry for
decades. That’s important in terms of
continuity of the relationships.”
— Jeffrey B. Stern, partner and co-chair
of global hospitality, Holland & Knight LLP,
associated with Interval since1983