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business development. “It’s a complete

accounts-receivable system that includes

loan servicing, maintenance-fee servicing and

invoicing, a collections module, document

custody, and multi-option reporting tools.”

PaaS agreements allow customers to

develop, run, and manage software without

the complexity of building and maintaining

the infrastructure typically associated with

developing proprietary software. Through

cloud technology, Equiant’s platform pro-

vides the servers, storage methodology, and

other services to host developer accounts. In the current age of data

insecurity and strict collections law, that’s an important distinction.

Ultra-Security

“The Web platform is very secure and operates under PCI Level 1 cer-

tification standards and SSAE 16 compliance requirements,” Moody

says. “In addition, the platform provides best practices and tool sets

to transform the payment processing function and improve portfolio

performance.”

Equiant’s cloud-based platform is hosted at the ultra-secure

SUPERNAP data center in Las Vegas, one of just five in the world

rated as Tier IV. “It’s critically important to know that your data is both

safe and secure,” Moody says. “This includes being safe from hacking

as well as secure in the case of natural disasters, power outages, and

other possible business interruptions.”

Traditionally, vacation ownership companies have had to choose

between hiring a third-party organization that specializes in profes-

sional loan servicing or developing their own technology and systems.

Gennuso appreciates the hybrid approach offered by Equiant. “It

didn’t make sense for us to recreate what Equiant had already built,”

he says. “It was simple to train our staff to use the platform, and now

we have all the tools we could ask for.”

Customized Reports

The platform includes Equiant’s Business Intelligence Tools (BITs),

which allow developers to create their own detailed reports with the

information they find most valuable. “You’re able to download the data

and slice and dice it the way you want to,” Gennuso says. “We create

custom charts and graphs to discover trends.”

If accounts do become delinquent, Gennuso turns to a service

offered through Interval International’s Affiliate Advantages, Meridian

Financial Services, to provide collection services. “The way both com-

panies work together makes it easy for developers,” he says.

For clients who adopt the “DIY” approach, cost savings are part of

the appeal. “The pricing model is volume-based, so smaller develop-

ers don’t have big up-front fees and larger developers save on a per-

account basis,” Moody explains.

Equiant continues to provide traditional loan servicing to clients

who prefer that approach or have lenders that require it. “We’ll lever-

age our expertise to help clients design their most desired and prof-

itable business option,” Moody says.

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