22 / 56
Marketplace in Motion
Additionally, guest speaker Kelly McDonald (previ-
ous page, top left), author of
How to Market to
People Not Like You
and
Crafting the Customer
Service Experience for People Not Like You
, explored
ways to connect to an increasingly diverse market.
And of course, during the popular View From the
Top session, the audience received insights from
industry leaders (pictured on page 18, bottom)
including: Jon Fredricks, president of Welk Resorts;
Craig M. Nash, chairman, president, and CEO of
Interval Leisure Group; Roberto Rotter, executive
director of Plaza Hotéis and president of Brazil’s
hotel industry association; and Stephen P. Weisz,
president and CEO of Marriott Vacations Worldwide
Corporation.
Additional sessions covered topics ranging
from hospitality investment trends and the reality of
rentals to social media and growth in the Caribbean
and Latin America.
Another conference highlight was the recogni-
tion of the 2013 North America Winners Circle sales
incentive award recipients. Nine sales professionals
received a briefcase with a check for US$500, while
a lucky 10th, Debra Anderson from Gold Key
Resorts in Virginia Beach, Virginia, opened her brief-
case to find US$5,000.
Next year’s Shared Ownership Investment
Conference will take place at the Fontainebleau again
and is scheduled for September 30 to October 2,
2015. “We’ve received lots of positive remarks about
the venue,” notes Ten Broek, “and we’re looking for-
ward to another successful event, welcoming back
old friends and attracting new and prospective
entrants to the industry.”
MEETINGS
Interval International’s Club Excellence honorees (above) were
recognized for their outstanding customer service at an awards dinner
held during the conference. Gold Key’s Debra Anderson (left) received
the top Winners Circle prize.
RESORTDEVELOPER.COM
vacation industry review
JANUARY – MARCH 2015
The Shared Ownership
Investment Conference
was made possible
through the support of
the following sponsors:
Patron Sponsors
Aqua Hospitality
Aston Hotels & Resorts
BakerHostetler
Crelogix
Equiant
Fidelity National Timeshare
Foley & Lardner LLP
Holland & Knight
HVS Shared Ownership Services
Interval International
Global Hospitality Group
Meridian Financial Services
Preferred Residences
Trading Places International
Vacation Resorts International
Corporate Sponsors
Capital Source
Capital One Bank
DG Film Company
Outfield Resort Group
Supporting Sponsors
Caribbean Hotel & Tourism Association
Caribbean Tourism Organization
DSI SPI
First American Title Insurance Company
Greenspoon Marder Law
Nordis Direct
Quorum Federal Credit Union
Ragatz Associates
Stewart Vacation Ownership
STR
Ward Financial
Wellington Financial
Media Sponsors
Developments
Hotel Interactive
Hotel Management
Hotels
Perspective
Resort Trades
Vacation Industry Review
Exclusive Educational Partner
FIU Chaplin School of Hospitality &
Tourism Management
RESORT DEVELOPMENT ORGANISATION
CONFERENCE (RDO5), LONDON, U.K.
Interval International was a platinum sponsor of the 2014 Resort
Development Organisation annual conference (RDO5), held in
September at the Pestana Chelsea Bridge Hotel in London. The theme
was Stronger Together, and the event attracted approximately 130 del-
egates representing nearly 60 different businesses or organizations
from across the shared ownership industry.
Interval was represented by David Gilbert, president; Darren
Ettridge, senior vice president, resort sales and business develop-
ment, Europe, Middle East, Africa, and Asia (EMEAA); Jose Miguel
Echenagusia, vice president, legal and regulatory services, EMEAA;
Janice Anderson-Pearne, vice president, client services, EMEAA; and
Chris Sheldon, director, business development for U.K., Ireland,
Malta, Greece, Cyprus, and Scandinavia.
The program covered topics from self-regulation in the industry
to successful sales to opportunities and challenges for the future.
RDO5 also tackled key issues affecting the industry, such as the
risks posed by claims companies and the new regulations for credit
lending in the U.K.
“Delegate feedback was extremely positive,” says Paul Gardner-
Bougaard, chief executive of RDO. “We had the right balance between
discussions of weighty industry issues such as self-regulation
and speakers with fresh ideas that delegates could put to immedi-
ate use.”
DP3 Studio